PRIVACY POLICY

privacy statement for our website

Introduction

Kaiser Permanente Health Innovation provides a website and a mobile-enabled website:

  • "healthinnovation.kp.org," or “kp.org/healthinnovation” (the Websites)
  • The Website allows our members and other users to view Kaiser Permanente Health Innovation project information.

This Privacy Statement applies to the Websites, which are owned and operated by Kaiser Foundation Health Plan, Inc. (“Kaiser Permanente”, “KP”). This Privacy Statement describes how Kaiser Permanente collects and uses information that is collected from your use of the Website.

Website and mobile application Privacy Statement

We do not sell or rent personal information about visitors to the Websites.

Security

The Website have security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control both during transmission and once the information is received. These measures include encryption of data using the Secure Socket Layer (SSL) system on the Websites. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website by Internet or email cannot be guaranteed. At your discretion, you may contact us at the mailing address listed in the "Questions, complaints, and contacts" section at the end of this Privacy Statement.

Revisions to the Privacy Statement

We may revise this Privacy Statement from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Website prior to the changes becoming effective. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.

Website visitor data

In addition to web logs, described below, Kaiser Permanente routinely gathers data on website and mobile application activity, such as how many people visit the site or mobile applications, the web pages or mobile screens they visit, where they come from, how long they stay, etc. The data is collected on an aggregate basis, which means that no personally identifiable information is associated with the data. This data helps us improve our content and overall usage. The information is not shared with other organizations for their independent use.

The Website do not honor a browser’s signal or header request not to track the user's activity.

Collecting and using and disclosing personal information

Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Website. The policies, sources, uses and disclosures of information are outlined in Sections 1 through 5 that follow:

  1. Information Collection Use

We collect the following personal information from you if you choose to subscribe:

    • email
  1. Web logs

As is true of most websites, we gather certain information automatically. We maintain standard Web logs that record data about all visitors and customers who use the Website or the App and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the Internet domain from which you access the site (such as xfinity.com, att.com, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any. If you sign on to the Website to use secured features, our Web logs will also contain an individual identifier and show the services you have accessed.

All Web logs are stored securely and may only be accessed by Kaiser Permanente employees or designees on a need-to-know basis for a specific purpose. Kaiser Permanente uses Web log information to help us design our Website and the App, to identify popular features, to resolve user, hardware, and software problems, to make the Website more useful to visitors and for security purposes.

  1. Internet cookies

We and our service providers may place Internet "cookies" or similar technologies (JavaScript, HTML5, ETag) on the computer hard drives of visitors to the Website. Information we obtain helps us to tailor our site and the App to be more helpful and efficient for our visitors. For example, we are able to see the navigation path taken by users, and that information allows us to understand user success or challenges with the web experience. The cookie consists of a unique identifier that does not contain information about your health history. We use two types of cookies, "session" cookies and "persistent" cookies, along with other similar technologies.

A session cookie is temporary, and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your "click path" through our Web pages or mobile screens.

Persistent cookies remain on your hard drive after you've exited from our website, and we use them for several reasons. For instance, if you've given us permission to email you with information about your Kaiser Permanente benefits, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a "Web beacon" (see below). Persistent cookies will not contain any personal health information about you such as a Kaiser Permanente Health/Medical Record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website or the App may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Chrome, Firefox, Internet Explorer and iOS browsers are commonly used browsers.

  1. Links to third party websites

Our Website include links to other websites whose privacy practices may differ from those of Kaiser Permanente. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

  1. Location

An IP address (also called Internet address) is assigned to your device by your Internet Service Provider, and is a requirement to use the internet. IP addresses are used to make the connection between your device and the websites and services you use. You can’t prevent a website or app from getting the IP address of your device. Your IP address includes some general information about your device location and we use that to display your proximate location in the website and mobile web user experience. We derive your internet device’s proximate location from your IP address, which is provided to us when you come to the website. We do this to provide you with a customized experience on our website and mobile app, including the display of location-based information that’s relevant to you and your care.

With your permission, we may collect your precise device location using technologies like GPS, Wi-Fi, and Bluetooth, to help you find a facility, doctor, or directions within a facility or to provide you with timely notices when you visit a facility.

Questions, complaints, and contacts

If you have any questions about this Privacy Statement, our policies and practices concerning the Website, your rights under this statement, and your dealings with the Kaiser Permanente Website, you can contact Kaiser Permanente Health Innovation by U.S. mail at the address below:

Innovation Studio

2521 Michelle Drive

Tustin, CA 92780

Last revised: Jan 20, 2021.

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